Combine effective analysis, trouble-shooting and repair skills with knowledge of Internet and Intranet connectivity and customer support as an Information Technology Specialist. Energetic and effective customer oriented team player. Great attention to detail. Follow projects through to completion. I am seeking a position that will further challenge these talents and broaden this skill set.
Extensive knowledge of PC hardware and software configurations using DOS and all Windows platforms.
Maintain Symantec Ghost images of standard PC configurations as well as for data protection
Excellent understanding of various applications and the networking services of Windows 95 and 98, Windows NT, 2000 and XP, and Novell.
Fluent in the use of Rumba on NT workstations, MS Office suites (95, 97, 2000, and XP), MS Outlook and Outlook Express, Lotus Notes, and Internet Explorer.
Experienced Windows NT and Windows 2000 administrator with exposure to Novell Netware administration.
Strong people and communications skills.
AAS, Community College of the Air Force, 1994, Avionics Technology
Certificates – Implementing and Maintaining Microsoft Windows 2000 Professional and Server issued by New Horizons, Dell Certified Technician (Dimension and Optiplex Desktops, Dell Workstations and Servers) issued by Dell, Advanced Microsoft Office issued by ExecuTrain
Graduate of Westminster High School, Westminster, CO.
Komag, Inc.
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Helpdesk Coordinator
Maintain network infrastructure and provide desktop support of telephony, video, and file, printer, and application sharing
Member of Komag, Inc. worldwide Active Directory implementation team
Administer the Mainsaver EAM server and associated Microsoft SQL account management
Support approximately 400 Windows NT, Windows 2000, and Windows 95/98 workstations utilizing a large suite of application software
Develop, implement and maintain procedural documentation
Global infrastructure operates on Microsoft Windows NT 4.0 and Novell Netware 5.5 servers as well as AS/400 and RS-6000 servers
Escalate more severe problems to Network Engineering and Operations Support
Document helpdesk calls and their resolution using Intuits Track-It v6.0
HMT Technologies Corporation
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Information Systems Technician III
Used advanced computer skills to diagnose and repair automation integration systems
Downloaded and processed statistical data used for performance trending and audit reports
Prepared activity reports and wrote numerous macros to expedite their completion
Maintained network infrastructure and provided customer service supporting a telephony, video, and Windows network controlling automated manufacturing systems
Infrastructure integrated AS/400 and RS-6000 servers with Microsoft Windows NT and Novell Netware 5.1 servers hosting Windows 95, Windows NT, and Windows 2000 workstations utilizing a diverse suite of - application software including real time monitoring and document control systems
Installed rack mounted infrastructure components such as switches, routers, firewalls, etc.
Arcata Associates, Inc.
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Electronics Technician "C"
Maintained management platforms controlling remote radar and video sites
Supported remote customers using microwave communications and closed circuit television systems
U.S. Marine Corps and Air Force
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Electronic Warfare Systems Supervisor
Established strong knowledge of solid-state electronic principles and use of test equipment including oscilloscopes, multimeters, dB meters, and time domain reflectometers
