Ben Mosher

Seasoned IT Systems Administrator & Helpdesk Manager with 20+ years of experience in enterprise IT support system administration, network management, and helpdesk operations. Proven expertise in Active Directory, Windows Server, VMware, and troubleshooting complex IT environments. Adept at leading teams, optimizing IT infrastructure, and implementing business continuity strategies. Strong analytical, problem-solving, and customer service skills.

• System Administration - Windows Server, Active Directory, VMware, Citrix
• Helpdesk & IT Support - Troubleshooting, Remote Support, User Training
• Networking & Infrastructure - LAN/WAN, VPN, Citrix Virtualization, Remote Access Solutions
• Software & Tools - Microsoft Office, Microsoft Windows, Microsoft365, MacOS
• Leadership & Project Management - Team Supervision, Process Improvement, Disaster Recovery

ICE (2004 to 2025)

Senior Citrix Administrator

• Administered and mentored subordinate admins, and documented the Citrix Virtual Desktop Environments.
• Managed Citrix Application Layering, Citrix PVS, Citrix Windows Environment Management, Citrix CVAD, Citrix Storefront, and Citrix NetScaler.
• Supported and maintained environments serving 1,400 Enterprise users.

Black Knight Financial Services, Inc. (2004 to 2023)

Senior Citrix Administrator

• Administered and mentored subordinate admins, and documented the Citrix Virtual Desktop Environments.
• Managed Citrix Application Layering, Citrix PVS, Citrix Windows Environment Management, Citrix CVAD, Citrix Storefront, and Citrix NetScaler.
• Supported and maintained environments serving 1,400 Enterprise users.

Lender Processing Services, Inc. (LPS) (2004 to 2013)

IT Helpdesk Manager & Systems Administrator

• Led a team of 5 IT technicians, providing helpdesk support for the Applied Analytics division.
• Administered Loan Origination System (LOS) servers, ensuring system reliability and security.
• Managed the division’s Active Directory, VMware, and Windows Server environments.
• Oversaw data center operations, server maintenance, and infrastructure upgrades.
• Played a key role in business continuity planning — during the Mira Mesa fire, successfully transitioned all employees to remote work using Citrix virtualization.

Fidelity Information System (2004 to 2009)

IT Helpdesk Technician

• Provided helpdesk support to 300+ employees, including 100 remote appraisers.
• Implemented remote troubleshooting solutions, reducing system downtime and increasing efficiency.

Hansen Quality, LLC (2004 to 2006)

IT Support Helpdesk Technician

• Delivered helpdesk support to 100+ employees, including 40+ remote appraisers.
• Provided hardware/software troubleshooting, remote access setup, and user training.

Komag, Inc. (2001 to 2003)

Helpdesk Coordinator

• Supported 400+ users in a Windows NT, 2000, and Novell NetWare environment.
• Managed Active Directory implementation and oversaw Mainsaver EAM administration.

HMT Technologies Corporation (1996 to 2001)

Information Systems Technician III

• Diagnosed and repaired automation integration systems, supporting manufacturing operations.
• Maintained network infrastructure, telephony, and video services.

Arcata Associates, Inc. (1995 to 1996)

Electronics Technician "C"

• Maintained remote radar and video site management platforms.
• Provided customer support for microwave communications & CCTV systems.

U.S. Marine Corps and Air Force (1980 to 1995)

Electronic Warfare Systems Supervisor

• Led electronic warfare operations, specializing in solid-state electronics & test equipment.
• Operated oscilloscopes, multimeters, dB meters, and time domain reflectometers.

• AAS, Avionics Technology – Community College of the Air Force, 1994
• Microsoft Certified - Windows 2000 Professional & Server – New Horizons
• Dell Certified Technician – Dimension & OptiPlex Desktops, Dell Workstations & Servers
• Advanced Microsoft Office – ExecuTrain
• High School Diploma – Westminster High School, Westminster, CO